Last updated: September 3, 2026

We want you to purchase from Aimitek with confidence. This Return & Refund Policy applies to products purchased directly from aimitek.eu.

Aimitek is a trading name of:

SHENZHEN INSTRUMENT WORLD CHAIN SHOP CO., LIMITED
Room 13, Units 22–23, 11/F
Goldfield Industrial Centre
1 Sui Wo Road, Fo Tan
Sha Tin, New Territories
Hong Kong

Nothing in this policy excludes or limits any mandatory consumer rights, statutory legal guarantees, or remedies available under applicable law.

1. Right of Withdrawal in the EEA and United Kingdom

If you are a consumer in the European Economic Area or the United Kingdom and purchase goods online, you generally have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

If a single order is delivered in multiple shipments or parts, the withdrawal period begins when the final item or part is received.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:

Email: info@aimitek.eu

You may use the model withdrawal form at the end of this policy, but its use is not mandatory.

You do not need to obtain prior approval for a valid statutory withdrawal. However, we strongly recommend contacting us before shipping the goods so that we can provide return instructions and help prevent delays.

2. Deadline for Returning Goods

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after the date on which you informed us of your decision to withdraw.

The deadline is met if you send the goods before the 14-day return period expires.

Returns from the EEA and the United Kingdom

For authorized returns from the EEA and the United Kingdom, our European return warehouse is:

Aimitek Returns
Attn: Mr. Tai
c/o ODS Systems GmbH
Königstr. 88
58840 Plettenberg
Germany

Warehouse telephone for carrier use: +49 151 70012088

ODS Systems GmbH acts only as our return-processing warehouse. It is not the seller and does not handle refund requests or customer-service enquiries.

Returns for Orders Delivered to the United States

For authorized returns relating to orders delivered to the United States, please use the following designated return address:

First name: Linxiaotao
Last name: OQTVWY
No. 303 Nai Wai, Lam Tei
ZDHT Warehouse (ZDHT 229619)
Tuen Mun, New Territories
Hong Kong SAR
Postal code: 000852

Warehouse telephone for carrier use: +852 5577 5086

This return facility acts only as our return-processing warehouse. It is not the seller and does not handle refund requests or customer-service enquiries.

Return Instructions

Please include your order number and return details inside the parcel. Contact info@aimitek.eu before shipping so that we can provide the appropriate return reference, return address confirmation, and packing instructions.

Do not send goods to a manufacturer, distributor, our Hong Kong registered office, or any other address unless we authorize that address in writing. Returns sent without prior authorization or to an incorrect address may be delayed or refused.

3. Condition of Returned Products

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics, and functioning, in a manner similar to what would normally be permitted in a retail store.

Please return the product with all supplied items, including, where applicable:

• probes and test leads;

• adapters and power supplies;

• manuals and certificates;

• accessories and optional components;

• protective materials; and

• original packaging.

You may open the packaging and inspect the product to determine its nature, characteristics, and functionality. We do not charge a restocking fee for eligible returns.

Examples may include physical damage, contamination, missing accessories, removed or damaged serial-number or calibration labels, unauthorized repairs, irreversible firmware changes, or extended operational use.

Any deduction will be limited to the actual reduction in value and will be applied only where permitted by applicable law.

Opening the packaging or reasonably inspecting a standard product does not automatically make the product ineligible for return.

4. Return Shipping Costs

Change-of-mind returns and statutory withdrawal

If you return a product because you changed your mind or exercised your statutory right of withdrawal, you are responsible for the direct cost of returning the product, unless we have agreed in writing to pay that cost or applicable law requires otherwise.

Standard products can normally be returned using an ordinary tracked parcel service. The actual cost will depend on the parcel’s weight, dimensions, declared value, origin, carrier, and insurance level.

Incorrect, damaged, incomplete, or defective products

If the product is incorrect, damaged in transit, incomplete, or defective and the issue is our responsibility, we will provide a prepaid return method or reimburse reasonable return shipping costs that we have authorized in advance.

Please contact us before arranging shipment so that we can select an appropriate shipping method.

High-value instruments should be securely packed and returned using a tracked and adequately insured service. Keep the tracking number and shipping receipt until the return and refund have been completed.

5. Refunds Following Withdrawal

For a valid withdrawal, we will reimburse the payments received from you for the returned goods.

If you withdraw from the entire order, the reimbursement will also include the cost of our least expensive standard delivery option offered for that order. Additional costs resulting from your selection of express, priority, premium, or other upgraded delivery are not refundable unless required by law.

If you return only part of an order, the original delivery charge will be refunded only to the extent required by applicable law.

EEA consumers

We will issue the reimbursement without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

United Kingdom consumers

We will issue the reimbursement without undue delay and no later than 14 days after receiving the returned goods or acceptable evidence that you sent them back, as applicable under UK law.

Refunds will be made using the original payment method unless you expressly agree to another method. You will not be charged a refund-processing fee.

6. Returns Outside the EEA and United Kingdom

For eligible consumer purchases outside the EEA and United Kingdom, you may request a return within 14 days after delivery.

Contact info@aimitek.eu before returning the product. The product must be returned substantially in the condition in which it was received, together with all supplied components, accessories, and packaging.

Unless the product is incorrect, damaged, incomplete, defective, or mandatory local law provides otherwise, the following costs are not refundable:

• original shipping charges;

• return shipping charges;

• customs duties;

• import taxes; and

• brokerage or customs-clearance fees.

Refunds for approved non-statutory returns will be processed after the returned product has been received and inspected.

7. Business-to-Business Orders

Statutory consumer withdrawal rights do not apply to purchases made wholly or mainly for business, trade, commercial, or professional purposes.

Returns of correctly supplied business-to-business products require prior written approval and may be subject to reasonable inspection, testing, restocking, calibration, handling, and shipping charges.

Nothing in this section limits rights relating to defective products, non-conforming goods, or any express written warranty.

8. Products Excluded From Change-of-Mind Returns

The following products may be excluded from change-of-mind returns or statutory withdrawal only where applicable law permits:

• products made to the customer’s specifications or clearly personalized;

• special-order products that have been materially customized for the customer;

• sealed computer software or activation media after the seal has been broken, where the applicable statutory exception applies; and

• digital software, activation codes, or licenses once supply has begun after the customer has expressly consented and acknowledged that the right of withdrawal will be lost.

A standard instrument is not automatically excluded from return merely because its packaging has been opened.

Mandatory consumer rights always take priority over this section.

9. Order Cancellation Before Dispatch

To request cancellation before dispatch, email info@aimitek.eu immediately and include your order number.

We will make reasonable efforts to stop fulfillment, but cancellation cannot be guaranteed after processing or shipment has begun.

If the order has already been shipped, the applicable withdrawal or return procedure will apply after delivery.

10. Damaged, Incorrect, Incomplete, or Defective Products

Please inspect your shipment promptly after delivery.

If a product is damaged in transit, incorrect, incomplete, or appears defective, contact us and provide:

• your order number;

• the product name and model;

• the serial number, where applicable;

• a description of the issue; and

• clear photographs or video, where reasonably necessary.

We may provide troubleshooting assistance or request diagnostic information because some apparent faults may result from settings, probes, leads, firmware, power sources, accessories, or test configurations.

Troubleshooting will not reduce or delay your mandatory statutory rights.

Where a covered issue is confirmed, the available remedy may include repair, replacement, price reduction, or refund, depending on applicable law, the nature of the issue, product availability, and the applicable warranty terms.

We will bear the reasonable authorized cost of returning products that are confirmed to be incorrect, damaged, incomplete, defective, or otherwise non-conforming where required by law.

11. Warranties and Statutory Legal Guarantees

Manufacturer warranties and commercial warranties are separate from statutory consumer rights.

Warranty periods and coverage may vary by brand and product and may be stated on the relevant product page, warranty card, or manufacturer documentation.

Consumers may also have mandatory statutory legal-guarantee rights where goods are faulty, do not conform to the contract, or do not perform as advertised.

Commercial or manufacturer warranty terms do not replace, restrict, or reduce those statutory rights.

12. How to Start a Return

1. Email info@aimitek.eu and provide your order number and the reason for the return. You do not have to provide a reason when exercising a statutory right of withdrawal.

2. We will provide a return reference, packing instructions, and confirmation of the appropriate return method.

3. Package the product securely, preferably using its original protective packaging.

4. Include the order number and return reference inside the parcel.

5. Remove personal data, account credentials, network settings, and confidential measurement files from the product where applicable.

6. Ship the parcel using the appropriate tracked method and retain the shipping receipt and tracking information.

Failure to request a return reference does not invalidate a statutory withdrawal that was properly communicated and completed within the applicable deadlines. However, missing order information may delay identification and processing of the returned parcel.

13. Refund Processing for Other Approved Returns

Statutory withdrawal refunds are handled according to Section 5.

For other approved returns, we will inspect the product after it arrives and notify you of the outcome. Approved refunds are normally submitted to the original payment method within 7 business days after inspection.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

14. Contact Information

Trading name: Aimitek
Legal entity: SHENZHEN INSTRUMENT WORLD CHAIN SHOP CO., LIMITED
Email: info@aimitek.eu

Registered address:

Room 13, Units 22–23, 11/F
Goldfield Industrial Centre
1 Sui Wo Road, Fo Tan
Sha Tin, New Territories
Hong Kong

European return warehouse:

Aimitek Returns
Attn: Mr. Tai
c/o ODS Systems GmbH
Königstr. 88
58840 Plettenberg
Germany

Warehouse telephone for carrier use: +49 151 70012088

United States return warehouse:

Contact Person: Linxiaotao OQTVWY
No. 303 Nai Wai, Lam Tei
ZDHT Warehouse (ZDHT 229619)
Tuen Mun, New Territories
Hong Kong SAR
Postal code: 000852

Warehouse telephone for carrier use: +852 5577 5086

The European warehouse address is for authorized product returns only. Customer-service requests, withdrawal notices, refund requests, and legal correspondence should be sent to info@aimitek.eu.

Support hours: Mon.-Fri. 09:00-18:00 (GMT+1), excluding German public holidays.

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Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.

To:

SHENZHEN INSTRUMENT WORLD CHAIN SHOP CO., LIMITED
Trading as Aimitek
Email: info@aimitek.eu

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Email address:
Signature of consumer(s) (only if submitted on paper):
Date: