Damaged or Faulty on Arrival
If your item arrives damaged or does not work properly, please contact us. For issues not caused by the buyer, AIMITEK will arrange a repair, replacement, or refund, as appropriate, and cover all related shipping costs.
Missing or Incorrect Items
If you receive the wrong item or any accessories included in your order are missing, AIMITEK will investigate and arrange shipment of the missing items, a replacement, or an appropriate refund. We will cover all related shipping costs.
AIMITEK Quality Assurance
For quality issues covered by the applicable warranty and not caused by the buyer, AIMITEK or the supplier will arrange a free repair, replacement, or refund, as appropriate, and cover the related shipping costs.
14-Day Change-of-Mind Returns and Exchanges
For eligible orders, you may contact us to request a return or exchange within 14 calendar days of receiving your item. For change-of-mind returns, the buyer is responsible for return shipping costs. For change-of-mind exchanges, the buyer is also responsible for shipping the replacement item. Please refer to our Return and Refund Policy for the full terms and conditions.
Return Addresses and After-Sales Support
Orders delivered to Germany should be returned to our German warehouse. Orders delivered to the United States should be returned to the US warehouse designated by the seller. Before returning an item, please contact info@aimitek.eu to obtain the appropriate warehouse address and return instructions.
Please provide your order number and a description of the issue. For faulty, damaged, missing, or incorrect items, please include relevant photos or videos whenever possible.
The 14-day period for requesting change-of-mind returns or exchanges does not limit your warranty rights or statutory consumer rights.