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Please include product model, application, required documents, and technical requirements.

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Technical support center

Route your request to the right expert.

Share the technical context first, then the team can review product fit, documentation needs, and purchasing support more clearly.

Before you submit

  • Product model or product family
  • Application scenario and measurement goal
  • Required documents or compliance needs
  • Quantity, destination, or purchase timeline

Common request types

Product selection Documentation request Purchasing support Technical troubleshooting
ADDRESS
RM 13, UNITS 22–23, 11/F, GOLDFIELD INDUSTRIAL CENTRE, 1 SUI WO ROAD, FO TAN, NEW TERRITORIES, HONG KONG
EMAIL
PHONE & WhatsAPP
Product Support
+49 160 1202923
Mon.-Fri. 09:00-18:00 (GMT+1)
Business Inquiry
Mon.-Fri. 09:00-18:00 (GMT+1)

Technical Support

Frequently Asked Questions

Find clear answers about product selection, technical documents, purchasing support, and service preparation.

Contact an expert

Please provide the product model or series, your application, required measurement range or specifications, destination country, quantity and any required documents. For technical issues, include the serial number, software or firmware version and a detailed description of the problem.

Yes. Tell us what you need to measure, the required range, accuracy, bandwidth, channel count and other important functions. Our technical team will help you compare suitable models and configurations.

Select “Request a Quote” on the relevant product page or submit the contact form. Please include the product model, quantity, delivery country and any required accessories, calibration services or documentation.

Yes. Send us the exact instrument model and the probe, test lead, software option or accessory you plan to use. We will check compatibility before purchase whenever possible.

Available manuals, quick guides, datasheets, programming references and software can be found on our Technical Downloads page. If a document is not listed, contact us with the product model and required language.

Yes. We can assist with product setup, operation, software installation, communication interfaces and basic troubleshooting. Please include your order number and product serial number when available.

AIMITEK serves customers in multiple countries and regions. Available shipping methods, delivery times, taxes and import requirements depend on the destination and product. Contact us for order-specific shipping information.

Requests are reviewed during our support hours, Monday to Friday, 09:00-18:00 (GMT+1). Providing complete technical and purchasing information helps us respond more efficiently.

Contact Information

Company: Shenzhen Instrument World Chain Shop Co., Ltd
Address: RM 13, UNITS 22–23, 11/F, GOLDFIELD INDUSTRIAL CENTRE, 1 SUI WO ROAD, FO TAN, NEW TERRITORIES, HONG KONG
Email: info@aimitek.eu
Phone/WhatsApp: +49 160 1202923
Support hours: Monday-Friday, 09:00-18:00 (GMT+1)

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