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Technical Support
Frequently Asked Questions
Find clear answers about product selection, technical documents, purchasing support, and service preparation.
Please provide the product model or series, your application, required measurement range or specifications, destination country, quantity and any required documents. For technical issues, include the serial number, software or firmware version and a detailed description of the problem.
Yes. Tell us what you need to measure, the required range, accuracy, bandwidth, channel count and other important functions. Our technical team will help you compare suitable models and configurations.
Select “Request a Quote” on the relevant product page or submit the contact form. Please include the product model, quantity, delivery country and any required accessories, calibration services or documentation.
Yes. Send us the exact instrument model and the probe, test lead, software option or accessory you plan to use. We will check compatibility before purchase whenever possible.
Available manuals, quick guides, datasheets, programming references and software can be found on our Technical Downloads page. If a document is not listed, contact us with the product model and required language.
Yes. We can assist with product setup, operation, software installation, communication interfaces and basic troubleshooting. Please include your order number and product serial number when available.
AIMITEK serves customers in multiple countries and regions. Available shipping methods, delivery times, taxes and import requirements depend on the destination and product. Contact us for order-specific shipping information.
Requests are reviewed during our support hours, Monday to Friday, 09:00-18:00 (GMT+1). Providing complete technical and purchasing information helps us respond more efficiently.
Contact Information
Company: Shenzhen Instrument World Chain Shop Co., Ltd
Address: RM 13, UNITS 22–23, 11/F, GOLDFIELD INDUSTRIAL CENTRE, 1 SUI WO ROAD, FO TAN, NEW TERRITORIES, HONG KONG
Email: info@aimitek.eu
Phone/WhatsApp: +49 160 1202923
Support hours: Monday-Friday, 09:00-18:00 (GMT+1)