Shipping policy
Last updated: August 10, 2026
Aimitek ships professional test and measurement instruments to customers worldwide, with primary service coverage in Europe and North America. This Shipping Policy explains order processing, delivery estimates, shipping charges, customs, tracking, and what to do if a shipment is delayed, lost, or damaged.
1. Shipping Destinations
We ship to most countries and regions served by our logistics partners. Available destinations and shipping methods are shown at checkout. We may be unable to ship certain products or orders because of carrier limitations, dangerous-goods rules, manufacturer restrictions, export controls, sanctions, or local import requirements.
If your destination is not available at checkout, contact info@aimitek.eu before placing an order.
2. Order Processing
Orders are processed Monday through Friday, excluding German public holidays.
- In-stock products: normally dispatched within 1-7 business days after payment is confirmed.
- Special-order, configured, calibrated, or backordered products: normally dispatched within 3–7 business days after payment is confirmed. The estimated dispatch time for a specific product will also be shown on the product page, quotation, or order confirmation.
- Verification: orders requiring payment, address, tax, export-control, or fraud checks may take longer to process.
Order processing time is separate from carrier transit time. If a material delay occurs before dispatch, we will contact you using the email address supplied with the order.
3. Estimated Transit Times
Available shipping services and estimated transit times depend on the delivery destination.
Germany, France, Italy, and Spain
The following shipping options are generally available:
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Standard Shipping: 12–18 business days
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Express Shipping: 8–12 business days
United States
For eligible addresses within our United States delivery area, the following shipping options are generally available:
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Standard Shipping: 12–18 business days
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Expedited Shipping: 8–14 business days
Other European Union Countries
For other supported European Union countries, the estimated delivery time is generally 10–20 business days from the date of dispatch.
Available shipping methods, more specific delivery estimates, and applicable shipping charges will be displayed at checkout after the customer enters the delivery address.
Other International Destinations
For other supported destinations, estimated transit time is generally 8–20 business days, depending on the destination and available carrier service.
All delivery times are estimates calculated from the date of dispatch and are not guaranteed. Order-processing time is separate from carrier transit time.
Actual delivery times may be affected by the product’s shipping location, destination, customs clearance, local carrier capacity, weather, public holidays, and circumstances outside our reasonable control.
4. Shipping Charges and Free-Shipping Conditions
The complete shipping charge is calculated and displayed at checkout before payment. Shipping charges depend on the destination country, postal code, delivery area, parcel size and weight, product type, and selected shipping service.
Germany, France, Italy, and Spain
For eligible orders delivered to Germany, France, Italy, or Spain:
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Standard Shipping: Free for orders
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Express Shipping: €20
The merchandise subtotal is calculated after discounts and before shipping charges.
All standard shipping methods are free of charge.
Customers may voluntarily select Express Shipping for the additional charge shown above.
United States
For eligible non-remote addresses within our United States delivery area:
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Standard Shipping: Free for orders
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Expedited Shipping: $15
All standard shipping methods are free of charge.
Free Standard Shipping applies only to addresses covered by our standard United States shipping zone. Remote areas, certain states or territories, military addresses, offshore destinations, and locations with limited carrier coverage may be excluded, charged separately, or unavailable for delivery.
The available service and complete shipping charge will be displayed at checkout after the customer enters the delivery address.
Other European Union Countries
Free shipping does not automatically apply to European Union countries other than Germany, France, Italy, and Spain.
Orders delivered to other supported European Union countries may be subject to an additional shipping charge. The amount varies according to the destination country, postal code, parcel size and weight, and selected shipping service.
The complete shipping charge and available delivery methods will be displayed at checkout before payment.
Other Supported Destinations
For other supported international destinations, shipping charges vary according to the destination, postal code, parcel size and weight, product type, and selected delivery service.
The complete shipping charge will be displayed at checkout before payment.
Remote, Oversized, Heavy, or Special-Handling Shipments
Remote-area, oversized, heavy, high-value, multi-package, or special-handling shipments may have different shipping charges or limited delivery options.
Where online checkout is available, all applicable shipping charges will be calculated and clearly displayed before payment.
If the checkout cannot calculate a shipping charge for a particular product or destination, the order cannot be completed online. Please contact info@aimitek.eu for a shipping quotation before placing the order.
No Hidden Shipping Charges
Customers can review the available shipping methods, delivery estimates, and complete shipping charge before submitting payment.
We will not add an undisclosed shipping charge after an order has been placed.
An additional charge may apply after ordering only if the customer subsequently requests and approves a change to the delivery address, shipping service, product quantity, or order contents.
5. Taxes, Duties, and Import Charges
The checkout page or order confirmation will indicate whether applicable taxes and import charges are included. Unless an order is expressly stated to be delivered duty paid (DDP), international shipments may be delivered duty unpaid (DAP), and the recipient is responsible for import VAT, sales tax, customs duties, brokerage charges, and other fees imposed by the destination country.
Customs authorities may request identification, tax numbers, or additional documentation from the recipient. Delays caused by customs are outside our direct control. Please check local import requirements before ordering.
Orders shipped to the United States are delivered on a DDP (Delivered Duty Paid) basis. Applicable import duties and customs clearance charges are covered by us, and customers will not be required to pay additional import duties upon delivery.
6. Tracking
When tracking is available, we will send a shipping confirmation with the carrier and tracking number. Tracking may take up to 48 hours to become active after the label is created.
If tracking has not updated for 7 business days, or the parcel is past the estimated delivery window, contact info@aimitek.eu with your order number.
7. Address Accuracy and Delivery
You are responsible for providing a complete and accurate shipping address, contact name, email address, and telephone number. Contact us immediately if an address must be corrected. We cannot guarantee changes after an order has entered fulfillment.
If a parcel is returned because of an incorrect or incomplete address, refusal, repeated failed delivery, or failure to pay applicable import charges, we may deduct the actual outbound and return shipping costs from the refund where permitted by law. This does not affect rights that cannot legally be excluded.
8. Split Shipments
Products in one order may ship separately from different warehouses or suppliers. If so, you may receive more than one tracking number. You will not be charged additional shipping beyond the amount agreed at checkout unless you approve a change in advance.
9. Damaged, Missing, or Incorrect Shipments
Inspect the outer packaging and product promptly after delivery. If a shipment arrives damaged, incomplete, or incorrect:
- photograph the shipping label, outer packaging, internal packaging, product, and visible damage;
- retain all packaging and accessories; and
- email info@aimitek.eu as soon as reasonably possible, preferably within 48 hours, with your order number and photographs.
The 48-hour request helps us pursue a carrier claim and does not reduce any mandatory consumer rights or legal guarantee rights.
10. Lost Shipments
If tracking indicates delivery but you cannot locate the parcel, first check the delivery location, household or reception staff, neighbors, and any carrier notice. Then contact the carrier and Aimitek. We will cooperate with the carrier investigation and provide an appropriate replacement or refund when the shipment is confirmed lost and we are legally responsible.
11. Risk of Loss
For consumers in the European Union, European Economic Area, and United Kingdom, risk generally passes when you or a person designated by you, other than the carrier, receives the goods, except where you independently appoint a carrier not offered by us. For business customers and other destinations, risk passes as stated in the applicable quotation, order confirmation, Incoterm, or mandatory law.
12. Delivery Restrictions
We do not knowingly ship to prohibited parties, embargoed destinations, or for prohibited end uses. Some instruments, software options, batteries, or accessories may require additional documentation or may be unavailable in certain destinations.
13. Contact
For shipping questions, contact:
Aimitek
Email: info@aimitek.eu
Support hours: Monday-Friday, 09:00-18:00 Central European Time (CET/CEST), excluding German public holidays.